Guest and Patient Services

Guest and Patient Services representatives are available at UT Southwestern Medical Center to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible. They give directions, answer questions, and arrange such services as a personal escort, wheelchair, and stretcher assistance.

Representatives can also help coordinate hotel reservations, transportation arrangements, food deliveries, guest trays, translation services, hair care appointments, birthdays and anniversaries, flowers, videos, and reading material.

Contact Us

The Guest and Patient Services Desk is located in the main lobby of each hospital. Patient representatives are available daily. 

University Hospitals

HospitalHoursGuest Services
Clements University Hospital 24 hours/7 days a week 214-633-4700
Zale Lipshy University Hospital 24 hours/7 days a week 214-633-4700

UT Southwestern Clinics

Guest and Patient Services patient representatives are available at UT Southwestern Clinics during regular business hours, Monday – Friday, 8 a.m. to 5 p.m.

BuildingHoursPatient Representative Contact
Aston Building Main Lobby
7 a.m. –  6 p.m.
H2 Lobby
7 a.m. – 5 p.m.
Outpatient Building 5:30 a.m. –  6 p.m. 214-645-1700
Professional Office Buildings 1 and 2 5:30 a.m. –  6 p.m. 214-645-1700
Seay Building

7 a.m. –  6 p.m.
8 a.m. –  5 p.m.

Paul M. Bass Building 7 a.m. –  4 p.m. 214-645-3967