Guest and Patient Services
Guest and Patient Services representatives are available at UT Southwestern Medical Center to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible. They give directions, answer questions, and arrange such services as a personal escort, wheelchair, and stretcher assistance.
Representatives can also help coordinate hotel reservations, transportation arrangements, food deliveries, guest trays, translation services, hair care appointments, birthdays and anniversaries, flowers, videos, and reading material.
The Guest and Patient Services Desk is located in the main lobby of each hospital. Patient representatives are available daily.
|Hospital||Weekday Hours||Weekend Hours||Guest Services|
|Clements University Hospital||5:30 a.m. – 9 p.m.||9 a.m. – 9 p.m.||214-633-4700|
|Zale Lipshy University Hospital||5:30 a.m. – 9 p.m.||9 a.m. – 9 p.m.||214-633-4700|
UT Southwestern Clinics
Guest and Patient Services patient representatives are available at UT Southwestern Clinics during regular business hours, Monday – Friday, 8 a.m. to 5 p.m.
|Building||Hours||Patient Representative Contact|
|Aston Building||7 a.m. – 6 p.m.||214-645-2393|
|Outpatient Building||5:30 a.m. – 6 p.m.||214-645-3395|
|Professional Office Buildings 1 and 2||5:30 a.m. – 6 p.m.||214-645-6773|
|Seay Building||7 a.m. – 6 p.m.||214-645-8583|
|Paul M. Bass Building||7 a.m. – 4 p.m.||214-645-3967|
Clinical Center Richardson/Plano
|8 a.m. – 5 p.m.||972-669-7070|