Guest and Patient Services

Guest and Patient Services representatives are available at UT Southwestern Medical Center to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible. They give directions, answer questions, and arrange such services as a personal escort, wheelchair, and stretcher assistance.

Representatives can also help coordinate hotel reservations, transportation arrangements, food deliveries, guest trays, translation services, hair care appointments, birthdays and anniversaries, flowers, videos, and reading material.

Contact Us

The Guest and Patient Services Desk is located in the main lobby of each hospital. Patient representatives are available daily. 

University Hospitals

HospitalHoursGuest Services
Contact
Clements University Hospital 24 hours/7 days a week 214-633-4700
Zale Lipshy University Hospital 24 hours/7 days a week 214-633-4700


UT Southwestern Clinics

Guest and Patient Services patient representatives are available at UT Southwestern Clinics during regular business hours, Monday – Friday, 8 a.m. to 5 p.m.

BuildingHoursPatient Representative Contact
Aston Building Main Lobby
7 a.m. –  6 p.m.
H2 Lobby
7 a.m. – 5 p.m.
214-645-2393
Outpatient Building 5:30 a.m. –  6 p.m. 214-645-3395
Professional Office Buildings 1 and 2 5:30 a.m. –  6 p.m. 214-645-6773
Seay Building

Weekdays
7 a.m. –  6 p.m.
Weekends
8 a.m. –  5 p.m.

214-645-8583
Paul M. Bass Building 7 a.m. –  4 p.m. 214-645-3967

Clinical Center Richardson/Plano

8 a.m. –  5 p.m. 972-669-7070