While we hope every patient’s visit goes smoothly, it is important that we are notified of patient concerns so we can take the appropriate steps to address them.
A patient has the right to communicate a verbal or written complaint or concern regarding any aspect of his/her visit (e.g., medical care, service, conditions, billing) and expect a timely response. If you have comments, questions, or concerns, we recommend that you or your representative:
- Discuss them with your immediate caregiver
- Speak to the manager of the clinic or service in which you are receiving care