Billing and Insurance

UT Southwestern Medical Center accepts most major medical insurance plans. Please contact the UT Southwestern clinical practice or hospital where you’re being seen to verify that we accept your plan.

If you’re a new patient, you can verify insurance at the time you make your appointment through Patient and Physician Referral Services at 214-645-8300.

For Billing Questions

University Hospitals

If you have questions about a bill you received for services provided at St. Paul University Hospital or Zale Lipshy University Hospital please call: 

  • 214-645-4500
  • 866-590-2198 (toll-free)

If you prefer, you may send us an email at: pfshospitalbillhelp@utsouthwestern.edu.

Outpatient

If you have questions about a bill you received for professional services provided at one of  the UT Southwestern Clinics, please call: 

  • 214-645-0600
  • 866-648-2455 (toll-free)

Professional services include UT Southwestern physician visits and procedures.

Please note: We are not able to address questions regarding physicians who are not employed by UT Southwestern, or bills received from laboratories, imaging facilities, or other third-party providers.