Emergency Services

The Emergency Department (ED) at William P. Clements Jr. University Hospital in Dallas provides timely, compassionate care in a comfortable and convenient setting.

Our goal is to make your visit as pleasant as possible.

  • Every patient receives a private room affording privacy and a quiet, restful environment.
  • A low nurse-to-patient ratio that supports  nurses focus on each individual patient.
  • We strive for quick and timely assessment upon arrival.

Regardless of your emergency, our team will provide efficient, quality care with a focus on comfort and convenience.

Arrival and Check-In

Directions and Parking

The Emergency Department is located at the south end of Clements University Hospital. Get directions.

  • Patients may park in the emergency department parking lot, located adjacent to the ED entrance.
  • If you require assistance, drive directly to the emergency department entrance.

Learn more about parking at Clements University Hospital.

Check-In

Patients may check in at the Guest Services desk where they will receive guidance to the arrival nurse or to a seat in the lobby. A Guest Services representative will gather your information and add you to our electronic medical records database.

Your Visit

Following check-in, a triage nurse will assess the severity of your condition and you will be assigned a private room for your ED stay.

Please note that during peak hours, wait times may fluctuate. Our staff must treat the most acutely ill patients first. 

Care Team

Our team includes physicians, physician assistants, nurse practitioners, nurses, technicians, and paramedics. We use a system of assessing severity of symptoms that determines whether you will see a physician or another member of the care team.

Clinical Tests

Comprehensive clinical testing is available onsite, including:

  • Blood tests
  • X-ray
  • Mammogram
  • Angiogram
  • Ultrasound
  • Computed tomography (CT) scan
  • Magnetic resonance imaging (MRI)
  • Nuclear medicine scan 

Individual Plan of Care

The care team will work with you to determine the best course to care to meet clinical needs identified during your visit.  When your tests are complete, we will review the results and create a plan of care.

Comprehensive Stroke Center

We’re proud to be recognized as an Advanced Comprehensive Stroke Center by The Joint Commission. This designation is the highest-level certification for stroke care and a testament to our dedication to providing high-level, effective around-the-clock treatment for the most complex stroke cases.

Call 911 if you or someone you know is having a stroke.

Transfers

Our staff works closely with other UT Southwestern and affiliated hospitals to provide the highest level of care possible. This collaborative approach allows patients to benefit from the best care, regardless of their condition.

Our ED team may transfer a patient to a nearby hospital once he or she is stabilized. The transfer process is quick and seamless.