Quality and Safety

At UT Southwestern Medical Center, we’re committed to providing our patients with high-quality health care in a medically safe environment at every step of their evaluation and treatment.

It’s a commitment that we back with action. In 2010, UT Southwestern launched a Quality Improvement Program to oversee clinical quality and patient safety throughout the Medical Center.

Tracking Our Performance

To better serve our patients, we take into account many different types of performance measures for both quality and safety that we compare to national and state averages.

These performance measures are grouped into four broad categories, which we encourage you to review:

Why It Matters

We think it’s important to measure quality and safety information and make it readily available for two primary reasons:

  • It helps us continuously improve every aspect of patient care.
  • It assists our patients with making informed decisions regarding their medical care.

We invite you to review our results. When it comes to your health, perfection is our goal and our unrelenting mission.


Our steadfast commitment to delivering and maintaining outstanding patient care has been consistently recognized by leading health care organizations. These awards reflect the priority we give to our patients and showcase the extra effort our hospital staff makes every day. 

Joint Commission Awards

St. Paul University Hospital is recognized by the Joint Commission in the following Core Measures: Heart Attack, Heart Failure, Pneumonia, and Surgical Care. Zale Lipshy University Hospital is recognized in Surgical Care.

Press Ganey Award

Zale Lipshy University Hospital received the 2013 Press Ganey Beacon of Excellence Award for patient satisfaction, one of only three academic medical centers in the nation and one of 26 health care facilities selected nationally to receive that distinction.