Guest and Patient Service ambassadors are available at UT Southwestern Medical Center to help make each patient’s hospital stay and each guest’s visit as comfortable and pleasant as possible. They give directions, answer questions, and arrange such services as a personal escort, wheelchair, and stretcher assistance.
Ambassadors can also help coordinate hotel reservations, car rentals, taxis, food delivery, guest trays, translation services, hair care, birthdays and anniversaries, flowers, videos, and reading material.
The Guest and Patient Services Desk is located in the main lobby of each hospital. Patient ambassadors are available daily.
| Hospital | Weekday Hours | Weekend Hours | Guest Services Contact |
|---|---|---|---|
| St. Paul University Hospital | 7:30 a.m. – 8 p.m. | 9 a.m. – 5 p.m. | 214-645-5535 |
| Zale Lipshy University Hospital | 7 a.m. – 8 p.m. | 9 a.m. – 5 p.m. | 214-645-4101 |
Guest and Patient Services patient ambassadors are available at UT Southwestern Clinics during regular business hours, Monday – Friday, 8 a.m. to 5 p.m.
| Building | Patient Ambassador Contact |
|---|---|
| Aston Building | 214-645-2393 |
| Outpatient Building | 214-645-3395 |
| Professional Office Buildings 1 and 2 | 214-645-6773 |
| Seay Building | 214-645-8583 |