MyChart Terms and Conditions

The terms “UT Southwestern,” “we,” and “our” refer to UT Southwestern Medical, UT Southwestern’s health care team, and UT Southwestern Health Systems, a related company that provides services to UT Southwestern Medical Center.

Notice of Health Information Privacy Practices

UT Southwestern Medical Center considers the privacy of your health information to be an important element in our relationship with you. Our responsibility to maintain the confidentiality of your health information is one that we take very seriously.

By agreeing to these terms and conditions, I acknowledge that I am requesting access to portions of my health information and the ability to communicate with my UT Southwestern health care team concerning my health information via the Internet using an electronic application called MyChart.

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Use of UT Southwestern MyChart for Health Care Services

I understand that UT Southwestern MyChart should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 1 to 2 business days. Therefore, for all urgent matters that I believe may immediately affect my health or well-being, I will, without delay, contact UT Southwestern by phone, and/or go to the emergency department of a local hospital, and/or dial 911.

I understand that my UT Southwestern health care team may send me messages via UT Southwestern MyChart. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages that are sent to my UT Southwestern MyChart Inbox. I have the option of entering a valid and functional email address that may be used to notify me of the presence of UT Southwestern MyChart messages.

If I opt to provide this email address for notification of the presence of UT Southwestern MyChart messages, I will update my email address on UT Southwestern MyChart as needed. I agree not to hold UT Southwestern or the UT Southwestern health care team liable for any loss, injury, or claims of any kind resulting from UT Southwestern MyChart messages that I fail to read in a timely manner.

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I agree that all communication through UT Southwestern MyChart will be in regard to my own health condition(s). I understand that contents of any message may be stored in my permanent medical record. I understand that asking for advice on behalf of another person could potentially be harmful and is a violation of the UT Southwestern MyChart terms of use. The UT Southwestern health care team does not assume any responsibility for health information or services used by persons other than the UT Southwestern MyChart enrollee.

I understand that UT Southwestern MyChart service is available only to patients under the active care of a UT Southwestern physician and will be deactivated once I am no longer a UT Southwestern patient. I agree to contact UT Southwestern via email or voicemail within a timely manner once my care at UT Southwestern is terminated.

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UT Southwestern MyChart ID and Password

I understand that I will create a unique identification (ID) code and password to be used to access my health information via UT Southwestern MyChart. I understand that this ID and password are unique codes that identify me in the UT Southwestern MyChart computer system. Inquiries and entries that I make via UT Southwestern will be logged with my identity.

I understand that it is extremely important that I keep the ID and password that I use to access UT Southwestern MyChart completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the UT Southwestern MyChart website. I understand that the UT Southwestern health care team takes no responsibility for and disclaims any and all liability or consequential damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password. If the UT Southwestern health care team discovers that I have inappropriately shared my password with another person, or that I have misused or abused my UT Southwestern MyChart access privileges in any way, my participation in UT Southwestern MyChart may be discontinued by the health care team without prior notice.

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Notice of Computer and Network Security

You are attempting to obtain access to a component of the computer resources of The University of Texas System (UT System). These resources, including all related equipment, networks, and network devices (specifically including Internet access), are provided for authorized use only. All data residing on any component of this system is the property of the State of Texas and is protected by the Texas Public Information Act.

UT System computer resources may be monitored for all lawful purposes, including to ensure that their use is authorized, for system management, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. Monitoring includes security testing by authorized entities to test or verify the security of this system. All information, including personal information, placed on or sent over this system may be used for authorized purposes only.

Unauthorized use may subject you to criminal prosecution. Evidence of unauthorized use may be used for administrative, criminal, or other disciplinary action. Use of this computer system, authorized or unauthorized, constitutes consent to monitoring of this system.

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Verification of Identity

I understand that my enrollment is contingent on verification of my identity either in person by a UT Southwestern employee or physician.

Disclaimer

I understand that UT Southwestern MyChart may not be available to me all the time due to system failures, back-up procedures, maintenance, or other causes beyond the control of UT Southwestern. Access is provided on an "as-is, as-available" basis and does not guarantee that I will be able to access UT Southwestern MyChart at any particular time.

I UNDERSTAND THAT UT SOUTHWESTERN TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS UT SOUTHWESTERN MYCHART.

During times when UT Southwestern MyChart is unavailable, other communication methods (e.g., telephone) should be used to access UT Southwestern.

Surveys

I understand that from time to time I may be asked to complete patient satisfaction surveys via UT Southwestern MyChart. UT Southwestern may analyze information submitted via UT Southwestern MyChart as part of descriptive (demographic) studies and reports. In such cases, all of my personal identifying information will be removed.

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