Comments and Concerns
UT Southwestern strives to provide excellent care and service in our hospitals and outpatient services, and we depend upon our patients and their guests to notify us should a problem arise. By doing so, you enable us to take action to correct the situation and ensure that our services are the best that they can be.
We encourage our patients to be active participants in their health care through the use of the "Speak Up" program:
S peak up if you have any questions or concerns. If you don't understand, ask again.
P ay attention to the care you are receiving. Ask questions when you don't understand.
E ducate yourself about your diagnosis, medical tests, and plan of care.
A sk a trusted family member or friend to be with you if you are unable to ask questions for yourself.
K now what medications you take.
U se a health care organization that has undergone rigorous on-site evaluations.
P articipate in decisions about your treatment. You are the center of your health care team.
The Patient Assistance Office is available to assist patients or their guests who have comments or concerns about any aspect of their visit.
You may reach the Patient Assistance Office by calling 214-648-0500.