About Your Bill
Copays and Deductibles
It is our policy to collect your copay, co-insurance, and any known deductibles at your appointment. For your convenience, we accept checks, Visa, MasterCard, Discover, and American Express.
You should also be prepared to pay for services not covered by insurance. We may ask for payment in full at the time of service for cosmetic care, elective care, or certain supplies.
Your bill reflects all of the services you receive during your visit, whether you were here for a clinic appointment, lab test, procedure, or extended hospital stay.
- For hospital stays, charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, and phone; and charges for special services, which include items your physician orders for you such as X-rays or laboratory tests.
- For clinic visits, you will see provider charges for each physician or other health care provider and itemized costs for any procedures, diagnostics or imaging and lab tests.
All of these charges are consolidated into a single statement that will be sent to you electronically via MyChart, our secure online health management tool, or through regular mail if you are not enrolled in MyChart.
If You Receive Multiple Bills
After receiving medical care from a UT Southwestern physician, clinic, or hospital, patients will receive ONE monthly statement from our health system. The statement will include all services provided in multiple locations such as a hospital, clinic, laboratory, or imaging center.
You may also receive additional statements from independent laboratories, physicians, or other third party providers affiliated with, but not employed by, UT Southwestern. Because these professionals are independent contractors, we do not have access to their billing information. It is a legal requirement for these providers to submit separate bills for their services, rather than combine them with your single bill from UT Southwestern Medical Center.
We recommend that all patients familiarize themselves with the terms of their insurance coverage. This will help you understand UT Southwestern Medical Center’s billing procedures and charges.
Patients will be asked to provide their insurance information and present their insurance card for UT Southwestern to process their claims. We accept a wide variety of insurance plans.
Submitting Bills to Your Insurance Company
UT Southwestern will submit your charges directly to your insurance company for payment.
Our registration staff will ask you to provide or confirm your insurance information at each visit. Your cooperation in giving complete insurance information will enable the claim to be paid quickly.
We will notify you if we’re unable to submit a claim. In that event, we may request payment from you at the time of service.
Regardless of the type of insurance coverage, patients are ultimately responsible for paying their medical bills. Although UT Southwestern will file a claim on the patient’s behalf and seek payment from the insurance company, if the claim is rejected or denied we will look to the patient for payment.
We request that the patient pay for all known deductibles, co-payments, and non-covered services at the time service is rendered. We’ll also ask patients without insurance for payment when service is provided.
In addition, UT Southwestern requests that all previously unpaid balances be paid prior to a new visit.
UT Southwestern accepts all major credit cards. If you wish to make monthly payments, a financial counselor can assist with any arrangements.