Prepare for Your Hospital Visit

Before you arrive at William P. Clements Jr. University Hospital, you may want to know what to expect. Here’s how to be best prepared for your visit.

When to Arrive

ER patients

If you’re having a health emergency, please come directly to the Clements University Hospital Emergency Room, which is open 24 hours a day, seven days a week.

All other patients

If you’re visiting Clements University Hospital for a nonemergency condition, please call 214-645-8300 to schedule an appointment.

What to Bring

When you come to the hospital, please bring the following:

  • A photo ID
  • All your insurance cards
  • A list of your current medications
  • Your completed preregistration paperwork (see below)
  • Any paperwork given to you by your physician, including any primary care physician referrals
  • If applicable, copies of an advance directive, living will, and power of attorney. These documents will be placed in your medical record, and all information will be held in strict confidence.

Overnight Tips

If you expect to stay overnight at the hospital, here are a few helpful tips to make your stay more comfortable:

  • Bring any medications you take regularly.
  • Pack your cellphone and charger, plus contact information for friends and family.
  • Don’t forget your eyeglasses or contacts, plus contact lens solution.
  • Consider bringing a few toiletries, such as a toothbrush, toothpaste, and lip balm.
  • Pack comfortable clothing and a light sweater to wear on your day of discharge.
  • Include a book, magazine, or craft to help pass the time. 

What to Leave at Home

To ensure that all patients are comfortable, we ask that you leave the following items at home:

  • Perfumes and highly scented lotions
  • Valuables, such as jewelry
  • Illegal drugs, alcohol, and weapons

Preregistration

Before your visit, please print, review, and sign the following forms to make the check-in process faster:

If you’re a Medicare recipient, please review the following:

For your reference, you’ll also receive the following information in your patient packet:

Billing and Insurance

As part of UT Southwestern Medical Center, we accept most major medical insurance plans.

Learn more about our billing process.

Visitor Information

Learn more about dining options, nearby hotels, and other services for family and visitors.