Dedicated Intake Coordinators make it easy and convenient for physicians to refer transplant patients to UT Southwestern.
Transplant Intake Coordinators Susan Neill (kidney and liver) and Katie Williams (heart and lung), both registered nurses, make sure that the important initial stages of patient referrals or hospital-to-hospital transfers go as smoothly and efficiently as possible.
Both have their own direct lines that physicians can call any time – 24 hours a day, 7 days a week, 365 days a year – to receive quick and easy access to professional patient intake service.
Their job is to simplify things for physicians and patients, starting from the initial point of contact.
Depending on the patient’s transplant need, either Ms. Williams or Ms. Neill will take primary responsibility for obtaining the necessary medical records and images, coordinating the initial insurance and financial screenings, and arranging the scheduling for the patient’s first appointment.
When patients have questions about the different phases of the transplant process, the two will give them an overview of what to expect and make sure they have all information in order before their first visit.
For hospital-to-hospital transfers, Ms. Williams and Ms. Neill work with administrators to secure a bed assignment, keeping all physicians apprised of what’s happening.
Maintaining direct communication with physicians and serving as their point person is a key part of their roles.
They are also available for patients and physicians well after surgery, through the initial recovery, and even months later if there are questions or concerns.