Transplant Patient Referrals

Transplant Intake Coordinators Allison Moore (left) Susan Neill (right)

Dedicated Intake Coordinators make it easy and convenient for physicians to refer transplant patients to UT Southwestern.

Transplant Intake Coordinators make sure that the important initial stages of patient referrals or hospital-to-hospital transfers go as smoothly and efficiently as possible.

They have direct lines that physicians can call any time – 24 hours a day, 7 days a week, 365 days a year – to receive quick and easy access to professional patient intake service.

Their job is to simplify things for physicians and patients, starting from the initial point of contact. 

Depending on the patient’s transplant need, the transplant intake coordinators will take primary responsibility for obtaining the necessary medical records and images, coordinating the initial insurance and financial screenings, and arranging the scheduling for the patient’s first appointment. 

When patients have questions about the different phases of the transplant process, they will give them an overview of what to expect and make sure they have all information in order before their first visit.

For hospital-to-hospital transfers, the coordinators work with administrators to secure a bed assignment, keeping all physicians apprised of what’s happening.

Maintaining direct communication with physicians and serving as their point person is a key part of their roles. 

They are also available for patients and physicians well after surgery, through the initial recovery, and even months later if there are questions or concerns.