Patient Satisfaction

UT Southwestern Medical Center is committed to ensuring that our patients are satisfied with the care and service they receive here.

To objectively measure our patients’ overall care experience, we ask them to tell us how we are doing and where we can improve – from the attentiveness of our nursing staff to the cleanliness of the rooms to the quality of the food, and everything in between. We use the feedback we receive to continuously improve the care and services we provide.

UT Southwestern also uses a third-party survey, the Press Ganey Patient Satisfaction Survey, and we compare our results with those of other hospitals and clinics nationwide. We are proud to note that in 2011, UTSW was the nation’s only academic medical center to win two major patient satisfaction awards from Press Ganey, and were one of only two to do so in 2012.

In addition, UT Southwestern participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which was developed by the Centers for Medicare and Medicaid Services (CMS), a federal agency responsible for improving national health care quality and patient safety.

We invite you to examine the overall patient satisfaction scores and percentile rankings for UT Southwestern’s hospitals:

Hospital Patient SatisfactionScores
William P. Clements Jr. University Hospital icon star
Zale Lipshy University Hospital icon star

legend for patient satisfaction

Press Ganey Scores for Hospitals

Press Ganey is a national health care consulting firm that has been measuring health care providers’ performance for more than 25 years. An industry leader in assessing health care performance, their patient survey results are closely monitored by hospitals and clinics across the country as a means of self-evaluation and as a way to compare against other providers.

Overall National Ranking for Patients Who Marked 'Definitely Yes' to Recommend the Hospital and Percentage of Patients Who Rated the Hospital an Overall Score of 9 or 10:

Graph show overall patient satisfaction score for UT Southwestern compared to other large hospitals

What Does This Graph Show?

This graph shows the percentage of patients who answered “Definitely Yes” when asked if they would recommend the hospital to others. These scores ranked Clements University Hospital and Zale Lipshy University Hospital in the top 10 percent of U.S. hospitals.

This graph also shows the percentage of patients who rated our hospital with an overall score of 9 or 10. These scores ranked Clements University Hospital and Zale Lipshy University Hospital in the top 10 percent of U.S. hospitals.